Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.

What should I do if I'm having trouble collecting a sample?

How to perform the test?

Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.

How do I prepare for the test?

Things to considerbefore taking the test.

Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.

How do I choose the right test for my needs?

Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.

Can I order tests for someone else?

We accept various payment methods including credit/debit cards and online payment platforms.

What payment methods are accepted?

We prioritize data security. Your personal information is protected under strict privacy policies.

How secure is my personal information?

Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.

Can I cancel or modify my order?

Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.

Are there any age restrictions for ordering tests?

We offer various shipping options, including express delivery. Visit our shipping page for more details.

What shipping options are available?

Before order

Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.

Frequently Asked Questions

Simply follow the instructions included with your test kit&mdash;whether it&rsquo;s for blood, saliva, urine, or stool&mdash;collect your sample, and send it back to us for analysis.

How do I use the home test kits?

Your test results will be available online within 5-15 working days after we receive your sample, securely accessible through your personal login on our website.

When will I receive my results?

Yes, purchasing multiple tests together qualifies you for discounts, providing a cost-effective way to perform comprehensive health assessments.

Are there discounts for multiple tests?

Our tests are performed by accredited laboratories that adhere to EN ISO 15189 and ISO 13485 standards, guaranteeing reliable and high-quality results.

How reliable are the test results?

Rapid tests provide instant results (similar to a COVID test), while lab tests are collected at home and then sent to a laboratory for analysis. Rapid tests often give a yes/no result, whereas lab tests typically provide exact numerical values. Many tests, such as Diabetes HbA1c, PSA, or Iron Deficiency, are available in both rapid and lab formats.

What is the difference between rapid and lab tests?

Consult with a healthcare provider for a detailed interpretation of your results and personalized advice. Additionally, we offer guidance and support to help you understand your results and plan your next steps toward better health.

What steps should I take after getting my results?

Registering your test ID guarantees the security and accuracy of your results by securely linking your sample to your personal account for confidential and precise reporting.

Why is test ID registration important?

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We are here to assist you with any questions, concerns, comments that you may have. Please also check <a href="#faqs_below">FAQ below</a>.

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FAQ - GetTested.io

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By providing the most comprehensive, physician-designed laboratory tests available, we enable health-conscious individuals to take control of their health. Combined with our unique in-depth research, analysis, and coaching, people will live vibrantly and achieve success in health.

GetTested offers a wide range of diagnostic tests, with or without a physician's approval, empowering you to take control of your healthcare costs and monitor your overall health. Our affiliation with leading, fully accredited, ISO-certified medical reference laboratories in the region ensures the highest quality testing and accurate outcomes.

If you need guidance on which test to choose, please check out our symptom guide. Click on the issue you'd like to read more about from a functional medicine perspective to see which tests we recommend. You are also welcome to contact us by email or chat.

 We have sent the order details to your email. If you have some questions, please feel free to contact us.

Stay updated on your order every step of the way. Our seamless tracking system lets you check the status of your order from the moment it's placed until it arrives at your doorstep. Whether you're waiting for a product or a test result, you can monitor progress in real-time, ensuring you're always in the loop. Need more details? View your lab report status directly from your account to get timely updates. We're here to keep you informed and in control, every step of the way.