Terms & Conditions

Test results

You will receive your test result digitally via the login you created when you registered your test. The response time varies for different analyzes, information on how long the response time your analysis takes can be found on the product page. You as a customer are responsible for registering your unique test ID in order to receive your analysis answer. Your analysis answers are sent encrypted with ID verification for maximum security.

Unregistered Tests Sent to the Laboratory

It is the customer's responsibility to register their test kit before sending the sample to the laboratory. Samples received without a valid registration may not be processed, and we cannot guarantee identification or recovery of unregistered samples. No refunds will be issued for tests that cannot be analysed due to missing registration information.

Shipping and delivery terms

We offer several shipping options depending on your location. Available shipping methods, delivery times, and costs are shown at checkout before payment.

Shipping costs and delivery times vary based on destination and selected shipping method. Any applicable free shipping offers will be displayed at checkout.

Customers are responsible for providing accurate delivery information. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

Cancellation of Shipped Orders

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can no longer be cancelled and will instead be subject to our standard withdrawal and return policy.

Returned or Uncollected Parcels

If a parcel is returned to us because it was not collected, refused by the recipient, or could not be delivered for reasons outside of our control, we may deduct any shipping and return handling costs from the refund amount. If the customer wishes to have the order resent, additional shipping charges may apply.

Prices and Payment

All prices are stated in GBP including VAT.

Payment is made by card payment via the payment provider Stripe, which accepts VISA, Mastercard or AMEX.

Right of withdrawal

You as a customer have a 14-day right of withdrawal. The withdrawal period begins to apply on the day you received your goods. The right of withdrawal only applies to analyzes that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Contact hello@gettested.co.uk to exercise your right of withdrawal and further instructions. If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the fees for the material cost.

We ask you to follow the instructions carefully. If, contrary to expectation, you need more material to perform your test, you can buy it yourself in our online store. This is because we have pushed prices to the maximum so that you as a customer will receive the best offer on the market.

In the event of a right of withdrawal, we will refund you within 30 days from the day you received the item. Any shipping and return costs are borne by the customer and are not refunded.

If you as a customer have used your test kit and regret your purchase after that, we will charge a cost of £15 for the test kit and £4 for shipping (a total of £19) which is deducted from the total amount we refund you, this to cover the cost of the sample material.

Venous Blood Collection Services

Certain tests offered by GetTested include venous blood collection performed by a qualified healthcare professional. For tests that include venous blood collection, a healthcare professional or service partner will contact the customer to arrange a suitable appointment.

Appointments may be cancelled or rescheduled free of charge up to 48 hours before the scheduled appointment. Cancellations or rescheduling requests made less than 48 hours before the appointment may incur a £60 charge.

Customers are responsible for being available at the agreed appointment time and providing access to the agreed collection location.

Samples are analysed by accredited partner laboratories. Any turnaround times stated on our website are estimates only and are not guaranteed.

In certain circumstances, a new sample may be required if the original sample is insufficient, compromised, delayed in transit, or otherwise unsuitable for analysis.

File a claim

If you receive a test kit with any defects—such as a non-functional lancet, unusable test cassette (for rapid tests), or damaged components like a blood tube or blood collection paper (for lab tests)—you are required to return the complete test kit to us for a full examination. Upon inspection and confirmation of the defect, we will issue a full refund.

Please contact our customer service team before returning the item to receive further instructions. Returns without prior notice or incomplete kits may not be eligible for a refund.

Complaint

If the item you received is damaged or if you received the wrong item, please contact hello@gettested.co.uk as soon as possible and we will help you.

We ask you to follow the instructions carefully. Should you unexpectedly need more material to perform your test, please contact hello@gettested.co.uk.

In the event of a dispute, we follow the General Complaints Board’s recommendations.

Customer Integrity

The personal information you provide in connection with your purchase is stored so that we can fulfill our agreement on services or products towards you. According to the Personal Data Act, you have the right to access the information we have registered about you. Contact us at hello@gettested.co.uk if any information is incorrect and we will correct it or delete it.

If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.

Rapid Test Disclaimer

Rapid tests are intended for informational purposes only and do not replace professional medical advice, diagnosis, or treatment. Results should always be interpreted in conjunction with symptoms, medical history, and, where appropriate, consultation with a qualified healthcare professional. GetTested accepts no responsibility for decisions made solely on the basis of rapid test results.

Other

GetTested reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis.

GetTested reserves the right to make errors in the article information.