Terms & Conditions

Test results

You will receive your test results digitally through the account created when you registered your test. Processing times vary depending on the analysis. Information about the estimated turnaround time for your test can be found on the relevant product page.

As the customer, you are responsible for registering your unique Test ID in order to receive your test results. Your results are delivered securely with ID verification for maximum security.

Unregistered tests sent to the laboratory

It is the customer's responsibility to register the test kit before sending the sample to the laboratory. Samples received without a valid registration cannot be guaranteed to be analysed, and we cannot guarantee that unregistered samples can be identified or located.

No refund will be provided for tests that cannot be analysed due to failure to register the test.

If you contact us within two months of sending your sample, we may in some cases be able to provide a replacement test kit for a fee of £10 plus shipping. For DNA tests, the corresponding period is four months from the date the sample was sent.

Shipping and delivery terms

We offer several shipping options depending on your location. Available shipping methods, estimated delivery times and costs are displayed at checkout before payment.

Available delivery services may include Royal Mail and InPost. The shipping options available for your order will be shown at checkout.

Shipping costs and delivery times vary depending on the destination and selected shipping method. Any free shipping offers will be displayed at checkout.

The customer is responsible for providing correct and complete delivery information.

If your order has not arrived within the estimated delivery time, please contact our customer support team for assistance.

Parcel marked as delivered

If tracking shows that your parcel has been delivered but you have not received it, or if it has been delivered to the wrong address, you must contact us within two weeks of the date the parcel was marked as delivered.

If you contact us within this period, we can investigate the matter further and, where appropriate, arrange a replacement shipment.

Incomplete or incorrect delivery address

If delivery cannot be completed due to an incomplete or incorrect address, you must contact us within two weeks.

If you would like the order to be sent again, you will be responsible for the new shipping cost.

If you prefer a refund instead, 50% of the order value will be refunded.

Cancellation of shipped orders

Orders may be cancelled before dispatch. Once an order has been shipped, it can no longer be cancelled and will instead be subject to our standard withdrawal and returns policy.

Returned or uncollected parcels

If a parcel is returned to us because it was not collected, was refused by the recipient or could not be delivered for reasons outside our control, shipping and return handling costs may be deducted from the refund.

If you would like the order to be sent again, additional shipping charges may apply.

Prices and payment

All prices are stated in pounds sterling (GBP) and include applicable VAT.

Payment can be made by card or any other payment method offered at checkout.

Right of withdrawal

As a customer, you have a 14-day right of withdrawal. The withdrawal period begins on the day you receive your order.

The right of withdrawal only applies to tests that have not been sent to the laboratory for analysis and where the test kit, including the prepaid return envelope, has not been used.

Please contact hello@gettested.co.uk to exercise your right of withdrawal and receive further instructions.

If all components are not returned in their original condition, we reserve the right to make a deduction from the refund to cover the cost of materials.

Please follow the test instructions carefully. If you unexpectedly require additional materials to complete your test, these can be purchased from our online store.

When exercising your right of withdrawal, we will issue your refund within 30 days of receiving the returned item. Shipping and return costs are non-refundable.

If you have used your test kit and subsequently wish to withdraw from your purchase, a deduction may be made from the refund to cover the cost of test materials and shipping.

Venous blood collection services

The following terms apply only to tests that include a nurse home visit for venous blood collection.

Booking your nurse visit

After purchasing a test that includes a nurse home visit, you will be contacted by our healthcare provider to arrange a suitable date and time for your appointment.

The healthcare professional will attend the agreed location, verify your identity, collect the required venous blood sample, prepare the sample for transport and arrange for it to be sent to the laboratory.

The healthcare professional will bring the equipment required for the blood collection appointment.

Rescheduling or cancelling your appointment

You may reschedule or cancel your nurse visit up to 48 hours before the scheduled appointment without an additional nurse visit charge.

If you reschedule or cancel less than 48 hours before the scheduled appointment, a new nurse visit fee of £60 will apply before another appointment can be arranged.

If you do not attend or are unavailable for the scheduled appointment and a new visit is required, a new nurse visit fee of £60 will apply.

The £60 fee applies per person and per nurse visit. If several eligible tests can be collected during the same appointment for the same person, only one nurse visit fee applies.

Sample analysis and results

Following the appointment, the healthcare professional will prepare the sample and arrange for it to be sent to the laboratory for analysis.

Results are normally available within 1–3 working days, depending on the test and laboratory processing time. Any stated turnaround times are estimates and may vary.

If a sample cannot be analysed, for example due to insufficient sample volume, transport damage or another issue that makes the sample unsuitable for analysis, a new sample may need to be collected.

File a claim

If you receive a test kit with any type of defect, such as a lancet that does not work, an unusable test cassette for rapid tests or damaged components such as a blood tube or blood collection card for laboratory tests, you must contact us for further instructions.

Where required, you may need to return the complete test kit to us for inspection.

Once the issue has been reviewed and confirmed, we will provide appropriate compensation or a refund in accordance with applicable consumer law.

Always contact our customer support team at hello@gettested.co.uk before returning a product.

Complaints

If the item you received is damaged or you have received the wrong product, please contact hello@gettested.co.uk as soon as possible and we will assist you.

If you unexpectedly require additional materials to complete your test, please contact our customer support team before purchasing additional materials.

Customer privacy

Get Tested International AB, company registration number 559296-6773, is the data controller for the processing of personal data in connection with purchases and use of our services.

When you place an order or use our services, we may process information such as your name, contact details, delivery information, order and payment information, and information required to register and complete a test.

Personal data is retained only for as long as necessary for the purposes for which it is processed or for as long as required by law. After this, the information is deleted or anonymised in accordance with our data retention procedures.

Under applicable data protection legislation, you have the right to request access to and correction of your personal data and, in certain circumstances, request deletion or restriction of its processing. You may also have the right to object to certain processing and request data portability.

Please contact hello@gettested.co.uk if you wish to exercise any of your rights.

Customer support and sensitive information

When contacting our customer support team, you may voluntarily provide personal information, including health information or test results. Such information is processed only to the extent necessary to handle your enquiry and is accessible only to authorised personnel.

Support conversations may be retained to enable follow-up, quality assurance and improvements to our customer service in accordance with applicable data protection legislation.

If you have subscribed to our newsletter, we may also process your personal data to provide information about our products and services. You can unsubscribe from such communications at any time.

Rapid test disclaimer

Rapid tests are intended as informational and screening tools and are not a substitute for professional medical advice, diagnosis or treatment.

Results should always be interpreted alongside symptoms, medical history and, where appropriate, in consultation with a qualified healthcare professional.

Positive or abnormal results should be confirmed through laboratory analysis or assessment by a healthcare provider.

Results from rapid tests may differ from laboratory-based analyses.

Used rapid tests cannot be returned or refunded. If the control line (C) does not appear or the test appears to be defective, please contact our customer support team and provide a clear photograph of the test cassette.

GetTested is not responsible for decisions made solely on the basis of rapid test results.

Other

GetTested reserves the right to change prices without prior notice.

GetTested is not responsible for errors or delays attributable to laboratories or other external partners.

GetTested also reserves the right to correct errors in product information, prices and other content on the website.