Frequently Asked Questions

Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.

Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.

If you’re experiencing specific symptoms and want to understand them better, you can explore our symptom pages where each symptom is explained in detail.

You can also use our Health Test Finder, an AI-powered tool that guides you to the most suitable test based on your needs. Find it here.

Yes, you can. The order is not linked to the person taking the test, so you may place the order in your own name even if someone else will be submitting the sample.

When the person receives the kit, they will be guided to register it using the Test-ID found on the code card inside the box. It is important that the person taking the test registers it under their own name.

Read more here

You can pay safely and easily with instalments via Qliro, card payment, or mobile payment through Apple Pay or Google Pay. Choose the option that suits you best for a simple and secure checkout.

We take data security seriously. All personal data is handled in accordance with GDPR and stored on secure EU-based servers. Read more here

Yes, provided your order has not yet been dispatched, we can assist you with cancelling or amending it. Please contact us using the form or the chat icon in the bottom left corner, and we’ll help you immediately.

Some tests are not recommended for children or elderly people. You can read more about age guidelines here

We offer delivery via UPS, DHL and more. The available options will be displayed at checkout based on your location.

If you chose delivery to a locker and forgot to collect it, the package will be returned to us. It may take up to 1–3 weeks for us to receive it. Once it arrives, we will log it as returned and refund your payment, unless we have agreed otherwise. Read more here