After purchase — questions, answered
Everything that happens after you check out — order confirmation, kit dispatch, lab handling and what to expect next.
Once your order is placed, we send a confirmation email and prepare your kit for dispatch. This section walks through what happens between checkout and your finished result: how to track your parcel, when your sample reaches the lab, how long analysis usually takes and how you'll be notified when your report is ready in your account.
After purchase
2Other topics
Browse more answers from across our help centre.
Delivery times, carriers, tracking and missed deliveries.
Preparation, technique, packaging and posting the sample.
Data storage, access, retention and your privacy rights.
Reading the report, ranges, retesting and follow-ups.
Cancellations, returns of unopened kits and refund timing.
Choosing a test, what's measured, eligibility and pricing.
Still have questions?
Our team is happy to help with anything that wasn't covered above.