Sample Collection — questions, answered
Step-by-step guidance on taking your sample correctly so the lab can deliver an accurate result.
A clean sample makes for a clean result. This section covers fasting and preparation rules per test type, finger-prick technique, urine and saliva collection, common mistakes that lead to a recollection request, and how to package and post your sample so it arrives at the lab in good condition.
Sample Collection
2Other topics
Browse more answers from across our help centre.
Delivery times, carriers, tracking and missed deliveries.
Data storage, access, retention and your privacy rights.
Reading the report, ranges, retesting and follow-ups.
Cancellations, returns of unopened kits and refund timing.
Choosing a test, what's measured, eligibility and pricing.
Order confirmation, dispatch, tracking and results timing.
Still have questions?
Our team is happy to help with anything that wasn't covered above.