Privacy & Security FAQ
Privacy & Security — questions, answered
How we store, protect and share your personal and health data — and the rights you have over it.
Your health data is sensitive, and we treat it that way. Your results are available to download anytime through your secure account at my.gettested.io, where you stay in control of who sees them.
Privacy & Security
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Browse more answers from across our help centre.
Shipping & Delivery3
Delivery times, carriers, tracking and missed deliveries.
Sample Collection2
Preparation, technique, packaging and posting the sample.
Understand your results1
Reading the report, ranges, retesting and follow-ups.
Return & Refund1
Cancellations, returns of unopened kits and refund timing.
Before purchase5
Choosing a test, what's measured, eligibility and pricing.
After purchase2
Order confirmation, dispatch, tracking and results timing.
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Our team is happy to help with anything that wasn't covered above.