Understand your results — questions, answered
How to read your report, what reference ranges mean and what to do once you have your results.
A result is only useful if you know what it means. Here we explain how reference ranges are set, the difference between a flagged biomarker and a clinical diagnosis, when to retest, how to share results with a clinician and how our optional follow-up consultations work.
Understand your results
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Browse more answers from across our help centre.
Delivery times, carriers, tracking and missed deliveries.
Preparation, technique, packaging and posting the sample.
Data storage, access, retention and your privacy rights.
Cancellations, returns of unopened kits and refund timing.
Choosing a test, what's measured, eligibility and pricing.
Order confirmation, dispatch, tracking and results timing.
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Our team is happy to help with anything that wasn't covered above.