Shipping & Delivery — questions, answered
Delivery times, courier choices, tracking and what to do if a kit hasn't arrived when expected.
Most kits arrive within a few working days, but the details depend on where you live and the carrier we use. This section covers domestic and international shipping windows, tracking links, what to do about a missed delivery, customs handling and address changes after dispatch.
Shipping & Delivery
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Browse more answers from across our help centre.
Preparation, technique, packaging and posting the sample.
Data storage, access, retention and your privacy rights.
Reading the report, ranges, retesting and follow-ups.
Cancellations, returns of unopened kits and refund timing.
Choosing a test, what's measured, eligibility and pricing.
Order confirmation, dispatch, tracking and results timing.
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Our team is happy to help with anything that wasn't covered above.