Before purchase — questions, answered
Choosing the right test, understanding what's measured and knowing what's required before you order.
Picking a test should feel straightforward. Here we cover the questions people ask before checkout: which test fits which symptom or goal, what's actually measured on each panel, age and eligibility requirements, whether a GP referral is needed and how pricing and bundles work.
Before purchase
5Other topics
Browse more answers from across our help centre.
Delivery times, carriers, tracking and missed deliveries.
Preparation, technique, packaging and posting the sample.
Data storage, access, retention and your privacy rights.
Reading the report, ranges, retesting and follow-ups.
Cancellations, returns of unopened kits and refund timing.
Order confirmation, dispatch, tracking and results timing.
Still have questions?
Our team is happy to help with anything that wasn't covered above.